FAMILY ADVENTURE

Your Questions Answered

TRIP DETAILS

What is included?

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These items are included for you three guests:

  • Round-trip air transportation to California
  • Four nights at Disney’s® Grand Californian
  • Welcome Dinner on July 15
  • Three-day Disneyland® Park Hopper passes
  • Business Meeting/Character Breakfast on July 16
  • Farewell Dinner on July 18
  • Cash allowance for lunch and dinner on own
  • Transfers and luggage handling on July 15 and 19
  • Taxes, tips and gratuities connected with the items above

What are my personal expenses?

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  • Luggage fees
  • Transportation and parking fees for your home airport
  • Activities on your own
  • Meals or beverages on your own (including room service)
  • Phone calls
  • Gift purchases
  • Laundry
  • Any other items not mentioned as included

Who can I bring?

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The trip costs covered by LexisNexis Risk Solutions are for you and three guests. If you would like to bring additional guests, all of those charges are on your own. See the fees to bring additional guests.

Will there be hosted activities on the trip?

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Your days will mostly be at leisure to explore the magic of Disneyland® California! On site, you will receive your three-day Park Hopper pass. There is no need for you to select any activity during registration.

What should I wear?

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Check out the attire glossary for details about what to wear to events.

Will I receive additional information about the trip?

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Yes. About two weeks before you depart for Disneyland®, you will receive a travel packet with everything you need to prepare for your trip.

How can I prepare for my trip?

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  • Take pictures of your travel documents (passport, airline confirmation, hotel confirmation, etc.) and the contents of your checked luggage.
  • Download your airline’s app to check in 24 hours before your flight, check seat assignments and track your flight. Don’t miss flight alerts, such as delays and cancellations.
  • Ensure you have enough of your prescription medication for your entire trip (pack it in your carry-on).

REGISTRATION

When do I need to register?

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Please register as soon as possible. The registration deadline is Friday, March 15, 2024.

How do I register?

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Use this website to book all of your travel plans. The process is simple:

  1. Select “Register” above.
  2. Fill in all requested fields and select “Submit Registration.”
  3. Check your email for confirmation of your registration.
  4. If you do not receive confirmation of your registration, please contact Travel Headquarters.

Who do I contact with registration questions or changes?

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Please contact LexisNexis Risk Solutions Travel Headquarters

7:00 a.m. to 7:00 p.m. CT, Monday through Friday

Phone: 888-843-8731 or 515-326-3046

Email: LexisNexisCOERiskSolutions@itagroup.com

Are there charges if I cancel after registering?

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If you must cancel your registration, please contact Travel Headquarters as soon as possible at 888-843-8731 or LexisNexisCOERiskSolutions@itagroup.com.

May I extend my trip during registration?

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Yes. You may extend your stay at Disney’s® Grand Californian three days before or after the trip based on availability. You will need to provide a credit card to cover all extension expenses, including those for additional airfare, credit card processing fees, hotel stay and transfers. Please request your extension during registration.

Special Hotel Rate: $426 per night, plus taxes and fees, for a regular (non-suite) room. You may have up to five people in a room at no extra charge.

Can Travel Headquarters help with personal travel extensions?

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We’d love to. Our team of experts can help you plan your extension for a small nonrefundable research fee ($25 per person). In addition to the research fee, all extension expenses will be your responsibility, including additional airfare, credit card processing fees, hotel accommodations and transfers.

You will have the option to use our expertise for items such as:

  • Hotel research and booking (at hotels other than the group hotel)
  • Airline upgrades
  • Rental cars

If you need to cancel your personal extension arrangements, they will be subject to the cancellation policies of the service provider (airline, hotel, tour operator, etc.).

TRAVEL

How will airline arrangements be made for me?

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We will help you with all of your travel plans. Here’s how it works:

  1. Start your registration by selecting “Register” above.
  2. Fill in all requested fields.
  3. Once completed, choose “Submit Registration.” This will allow you to view flight schedules and choose the best available flight for you.

If you’d prefer assistance with booking your flight or are not ready to book your flights due to needing to secure a visa to travel first, you’ll have the option to choose “Submit Registration & Request Booking Assistance.” An agent from Travel Headquarters will contact you via email with your proposed flight itinerary within two business days. Be sure to reply within 24 hours with your approval (or request changes). Then, your tickets will be issued.

Notes:

  • The registration tool works best with Chrome, Firefox or Safari. It will not work on Internet Explorer or Microsoft Edge.
  • You’ll receive an airline confirmation in your travel packet before you travel.
  • Pre-assigned seat assignments may not be available. Some airlines will allow you to pay a fee to secure your preferred seat choice.
  • Air travel is based on the lowest fares available at the time of ticketing and subject to airline regulations.
  • Any cancellations or changes after ticketing may result in penalties. All penalties will be your responsibility.
  • If you require a visa to travel to the United States, please do not book your flights until your visa is approved.

If I fail to confirm a flight, can I return to the online booking tool?

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Yes. Once you have submitted your registration, you can log back in to this website at any time and choose the “Book Flight Online” button on the home page. It is best to book soon to get the best schedules, and you must book by the registration deadline (Friday, March 15, 2024).

I’m not sure if my flight is booked. How do I confirm?

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You will receive an email from LexisNexis Risk Solutions Travel Headquarters once your flight is confirmed. Then, you will be able to view the details on your event summary at any time. Log back in to this website using the password you created upon first login and choose “Event Summary” from the top navigation.

How will I get to/from the airport and the hotel?

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Travel Headquarters will arrange for your transfers. It takes about 17 minutes to get from John Wayne Airport (SNA) to the hotel, and about 40 minutes to get from Las Vegas International Airport (LAX) to the hotel.

You are responsible for your own transportation if you arrive or depart outside of the trip dates.

What travel documents do I need?

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You will need government-issued photo identification to travel to California. Please see Travel Documents for more information.

The legal name on your identification must exactly match the name on your airline ticket, including any middle name or middle initial.

How early should I arrive at the airport for my flight?

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We suggest that you arrive at least two hours before your flight departs to allow you enough time to go through security and get to your gate. Don’t forget to check in to your airline’s website 24 hours prior to travel and view your flight itinerary so you are aware of any last-minute flight changes.

How should I pack?

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Follow the TSA’s 3-1-1 Guidelines for Liquids: 3.4-ounce containers in 1 clear, 1-quart zip-top bag. Check your airline’s website for luggage size limitations and fees.

Note: Airline carry-on restrictions do not apply to medical supplies and equipment. Travelers with disabilities and medical conditions can visit the TSA website to find out what to expect during airport screening and flying.

For more packing details, please visit www.tsa.gov.

Can I drive?

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Yes. If you choose to drive, Travel Headquarters will reimburse your round-trip driving expense at $.54 per mile, up to the cost of round-trip airline tickets between your home city and Disneyland®, California.

Note:

  • Please submit your mileage via normal expense procedures.
  • On-site parking is $40 (plus tax) per night, per vehicle. For oversized vehicles, on-site parking is $45 (plus tax) per night, per vehicle. Valet is available for $70 (plus tax) per night, per vehicle.
  • LexisNexis will cover the cost of on-site parking of $40 or $45 a night if you choose to drive to Disneyland® instead of fly. Valet parking will not be covered.
  • The hotel’s check-in time is 3:00 p.m. Every effort will be made to accommodate early arrivals but cannot be guaranteed. Your luggage will be stored at the bell stand and taken to your room as soon as it becomes available.

SAFETY

What steps can I take to help keep me safe during travel?

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You can play a large part in ensuring your own safety by following these simple tips:

  • Maintain a watchful eye of your immediate surroundings and keep belongings close to you.
  • Do not venture out alone; it is always safer to travel in numbers. Be sure to ask the hotel staff if an area of the city you plan to visit is considered unsafe.
  • Let someone know where you’re going and when you expect to return.
  • Try to blend in with locals and avoid looking or acting like a tourist. Walk with purpose and dress more conservatively. Be aware that wearing expensive jewelry or flashing a nice phone can make you a target of theft.